Question 1

ORDER PROCESSING ?

Accepted Answer

Most orders are processed within one to two business days (processing time does not include weekend days).

Orders placed on Saturday and Sunday will be processed the following Monday.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Question 2

WHERE IS MY ORDER?

Accepted Answer

You can view your order on account profile :

1. Select your profile 
2. On drop down menu choose my order
Any questions about your order?  Please write to info@niance.id

Question 3

ORDER CANCELLATIONS

Accepted Answer

You will also have the ability to cancel your entire order within 30 minutes of placing order within the order history section of your account or directly from your order confirmation email.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available.
 • Difficulty in processing payment information.
 • Cannot ship to address provided.
 • A duplicate order was placed.
 • Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact NIANCE via email or at +62 811 354 4999

Question 4

HOW DO I CHANGE OR CANCEL MY ORDER?

Accepted Answer

Please contact us within 30 minutes of order placement via email and we will do our best to accommodate your request to change or cancel your order.

We are apologize that cancellation made later than 30 minutes prior the order placement will not be accepted and NIANCE will proceed the order.

Question 5

CAN I VISIT NIANCE in INDONESIA ?

Accepted Answer

Yes you may visit us at our store in:

SOGO at PLAZA SENAYAN (ground floor), Jl. Asia Afrika No.8, RW.3, Gelora, Kec. Tanah Abang, Kota Jakarta Pusat, DKI Jakarta.

We are waiting for your visit!

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